Privacy Policy
Effective Date: 26 November 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our AI services, or contact us for support.
Personal Information:
- Name and email address
- Account credentials
- Payment information (processed securely by third-party providers)
- Communications with our support team
Usage Information:
- AI prompts and generated content
- Usage patterns and preferences
- Device information and IP address
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and improve our AI services
- Process payments and manage your account
- Send important updates and notifications
- Provide customer support
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information in these situations:
- With service providers who assist in our operations
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
4. Data Security
We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt-out of marketing communications
- Request data portability
- Lodge complaints with supervisory authorities
7. Cookies
We use cookies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.
8. Third-Party Services
Our service may integrate with third-party AI providers and payment processors. Their privacy practices are governed by their respective privacy policies.
9. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@horizoai.com
Address: Noval IT Park, 1st Floor, 1st Main Road, 1st Block, Koramangala, Bengaluru, Karnataka 560034